What is Quality?

The characteristics of a product or service that bears on its ability to satisfy stated and implied needs

A set of coordinated activities to direct and control an organization in order to continually improve the effectiveness and efficiency of its performance.”

What is a Management system?

Provisioning of infrastructure and setting of responsibilities at various levels to run the processes by providing defined inputs and getting the desired outputs.

A quality management system (QMS) is a set of policies, processes and procedures required for planning and execution (production/development/service) in the core business area of an organization (i.e., areas that can impact the organization’s ability to meet customer requirements). ISO 9001 is an example of a Quality Management System.

Benefits of QMS

A fully documented QMS will ensure that two important requirements are met:

• The customers’ requirements – confidence in the ability of the organization to deliver the desired product and service consistently meeting their needs and expectations.
• The organization’s requirements – both internally and externally, and at an optimum cost with efficient use of the available resources – materials, human, technology and information.